Refund Policy

At Spechunter, we understand that there may be occasions when you need to return items to us. Please read our policy thoroughly to ensure a smooth return process. Our full returns and refunds policy is outlined in item 7.0 within our standard terms and conditions of sale.

Return Carriage Costs

Important: If your return qualifies for a refund of the return carriage costs, please note that the maximum we can refund is £6. If the return costs exceed this amount, please contact us prior to sending the item back.

Items Damaged in Transit

If any items were damaged in transit, please report it to us as soon as you discover the damage, and within 7 working days at the latest. No claims can be honoured after this period. If the items are visibly damaged on receipt, please sign the carrier's delivery note as 'DAMAGED' or refuse the goods for return to us.

If you do not have time to check the goods upon delivery, it is best to sign for the goods as 'UNCHECKED'. We advise that items should be returned with their original packaging, complete with all accessories and documentation. Once received back into our warehouse and checked, we'll issue a replacement or a full refund via your original payment method.

Items Faulty on Arrival

If your items are faulty on arrival, you have 28 calendar days to inform us of the fault. We advise that items should be returned with their original packaging, complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or a full refund via your original payment method.

Items Faulty within Warranty Period

If any of your purchases develop a fault after 28 calendar days but within the warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use to correct the fault quickly.

Please note that in some cases, it may be disproportionately costly to repair the goods. In such cases, you will receive replacement goods.

If You Change Your Mind

If you have simply changed your mind about any item ordered and wish to return it, you can do so in line with The Consumer Contracts Regulations, provided you inform us of your decision within 7 working days. This period begins after you have taken delivery of the goods. The item must not be used and must be 'as new' when returned to us.

We reserve the right to issue partial refunds, restocking fees, or to refuse a return where items are not in 'as new' condition. Once you've informed us that you wish to return goods, you have 28 calendar days to do so at your own expense. Goods are refunded within 30 days. We will issue a refund for the product only to your original payment method.